Exchange & Return Policy with Comfort Guarantee
At CaroQuilla, we want you to feel completely comfortable—inside and out.
Buying underwear online can be tricky, so we created our Comfort Guarantee to give you peace of mind.
If you’re not in love with the comfort or fit of your first pair, we’ve got you covered.
Here's how it works
A Note on Sustainability
Because worn undies can’t be resold, returns typically end up in the landfill.
Even though our bamboo fabrics biodegrade faster than synthetics, we encourage responsible shopping—start with one pair, and buy more once you fall in love. 💚
Ready to browse?
make your selection with the peace of mind of our comfort guarantee
The Fine Print
- Applies to one opened pair per order.
- Refund or replacement valid within 30 days of delivery.
- Only covers comfort and fit, not style or color preferences.
- Items must be used according to care instructions.
- Shipping fees (unless Shipping Protection is purchased at checkout) are non-refundable.
- We reserve the right to refuse returns that don’t meet these conditions.
Need Help? Contact us!
Have your order number ready and email us at info@caroquilla.com for a fast and friendly resolution.