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Exchange & Return Policy with Comfort Guarantee

At CaroQuilla, we want you to feel completely comfortable—inside and out.

Buying underwear online can be tricky, so we created our Comfort Guarantee to give you peace of mind.

If you’re not in love with the comfort or fit of your first pair, we’ve got you covered.

Here's how it works

Check Your Size Before Ordering

Review our size chart carefully to get your best fit from the start. Our undies are made with 4-way stretch bamboo fabric, so a little guidance helps!

Try On One Pair

When your order arrives, try on just one pair to see how it feels.

Not the Perfect Fit? No Worries.

If your first pair isn’t quite right, you have 30 days from delivery to start a return or exchange.

You can keep the pair you tried on—we don’t want it back for hygiene reasons.

  • If you purchased Shipping Protection at checkout → return shipping is FREE.

  • If not → you’ll simply cover the return postage.

Once we receive your return request, we’ll replace or refund your first pair—no questions asked.

Ordered More Than One Pair?

Any unworn items with tags still attached can be exchanged or refunded within 30 days.

Just email us at info@caroquilla.com and we’ll walk you through the process.

A Note on Sustainability

Because worn undies can’t be resold, returns typically end up in the landfill.

Even though our bamboo fabrics biodegrade faster than synthetics, we encourage responsible shopping—start with one pair, and buy more once you fall in love. 💚

Ready to browse?

make your selection with the peace of mind of our comfort guarantee

The Fine Print

  • Applies to one opened pair per order.

  • Refund or replacement valid within 30 days of delivery.

  • Only covers comfort and fit, not style or color preferences.

  • Items must be used according to care instructions.

  • Shipping fees (unless Shipping Protection is purchased at checkout) are non-refundable.

  • We reserve the right to refuse returns that don’t meet these conditions.

Need Help? Contact us!

Have your order number ready and email us at info@caroquilla.com for a fast and friendly resolution.