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FAQ

General

Where is our product made?

All our products are designed by our team in Edmonton, AB Canada and manufactured in one of the highly dominant bamboo growing regions in China.

Our decision to manufacture in China was a rigorous one. Choosing to make the undies and socks in the place where the main ingredient is grown made sense to us. Moreover, the quality of the fabrication is second to none.

We ensure that all our manufacturing partners are compliant with all environmental safety and worker care practices.

Read more on our blog, where we talk more in detail about out manufacturing supply chain.

I have more questions, how can I reach you?

We get it. Underwear covers the special parts of you, so we know you're bound to have some special concerns.

If you don't see your question answered, then we would love to hear from you!

We can be reached at:

Email: info@caroquilla.ca

or

Instagram @caroquilla.ca

Seamless Underwear

Does "Seamless" mean it won't leave panty lines?

The design of our undies are "one piece", meaning that the body of the undie is woven in one continuous loop. This allows the undie to not have any stitching/seams on the sides, where other designs often dig into the skin and cause irritation.

What if my undies don't fit?

We are very proud of the undies we make. We know the importance of fit when it comes to undies and we know that buying clothing online is challenging because you can't touch, feel, or try on the pieces.

Buy with confidence!

Try out our undies for the first time with confidence. IF for ANY reason you are not happy with how your first pair fit, we will happily exchange them for another size or refund you your purchase price.

ead more on our "COMFORT GUARANTEE" here.

Leakproof Underwear

What is Period Underwear?

Period underwear promotes free-bleeding and is a sustainable alternative to disposable menstrual hygiene products. Period undies are designed to absorb menstrual blood without blocking your flow or leaking.

How Do I Wash & Care for my Period Undies?

After wearing your undies keep them in our Waterproof Carry Bag.

Once you get them home, give them a rinse. Many will bring them into the shower and rinse and squeeze them out in there.

Wash using regular detergent but DO NOT use fabric softener. Hang to dry. DO NOT put in the dryer. This is essential to keep the waterproof layer working at its best.

Reuse again and again, and feel great about the impact you're making!

Learn More

What happens to disposable menstrual products when they are thrown out?

It takes 6 months for a tampon to biodegrade, and pads and applicators sit in landfills for centuries.

How can I reduce my impact on the planet with period products I choose?

It’s important to use whatever works best for YOU, but if you want to start reducing your impact, try our reusable undies, like Caroquilla’s period undies. 

Menstrual pads are made up of up to 90% plastic and nearly all tampons contain some plastic

Over the course of a lifetime, each menstruating individual is predicted to throw away roughly 400 pounds of packaging from these products, and those harmful plastics often end up in landfills, sewer systems and waterways.

A year’s worth of a typical menstrual hygiene product leaves a carbon footprint of 5.3 kg CO2 equivalents.