Yes! Bamboo fabric is naturally breathable and temperature-regulating. It allows air to circulate and helps keep you cool, making it perfect for everyday wear and active lifestyles.

Absolutely. Bamboo is moisture-wicking, pulling sweat away from your skin to help keep you dry and comfortable. It’s great for workouts, hot days, or staying fresh throughout your daily routine.

Yes. Bamboo underwear is hypoallergenic, antibacterial, and free from harsh chemicals, making it a healthy choice - especially for sensitive skin or intimate areas. It keeps your skin dry and reduces the chance of irritation or infections.

Bamboo fabric is naturally odour-resistant thanks to its antibacterial properties. It helps prevent the growth of odour-causing bacteria, so you stay fresher for longer - even during busy or active days.

The design of our undies are "one piece", meaning that the body of the undie is woven in one continuous loop. This allows the undie to not have any stitching/seams on the sides, where other designs often dig into the skin and cause irritation.

Because they are seamfree, they are all one piece. No panels or pieces added. Just soft, breathable, beautiful bamboo against your skin.

Processing Time:

Please allow up to 48 hours for your order to be processed.

Delivery Time:

Urban areas: Please allow 10 business days.

Remote locations: Please allow 6-15 business days.

Once your order is picked and packed, you will receive an email with a tracking number and link that will allow you to see the delivery status at any time.

If you did not receive a tracking number after your order was packed, please contact us.

Please reach out to our customer service team (info@caroquilla.com), and we will help you file a missing package report with the responsible carrier.

Carriers typically notify us of the outcome of the case in 15 business days. We will let you know the outcome of the case.

In cases of misdelivery, we will offer a replacement or refund. We are not able to offer refunds or replacements in cases of theft.

Contact customer service at info@caroquilla.com if you’d like to change the shipping information or cancel your order within 30 minutes of placing your order.

We are unable to make changes to the products in your order. Please note that once your order has been processed and shipped, we cannot modify or cancel it. Shipping charges are non-refundable.

We will happily accept returns of unworn, unopened, non-sale item(s) within 30 days of delivery for a store credit or full refund. Due to health and hygiene regulations, CaroQuilla cannot accept the return of worn underwear.

To ensure you receive a full refund, please follow our guidelines:

• All tags must be attached. Items must be in re-sellable condition.
• Ensure that the items are unworn, unwashed, and show no signs of wear.
• Items are free of deodorant stains, perfume, smoke, and makeup. Deodorant stains are a common cause for denied refunds. To keep your items clean, please take care not to get deodorant on them.
• We reserve the right to refuse returns that do not meet our health and hygiene standards. 

Email returns@caroquilla.com to start your return.

Please understand, we are a small business with limited inventory, so we have implemented a policy where we offer a refund or store credit. The return shipping label fee is part of the return process, and it falls within the customer’s responsibility to cover this expense.

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method. If your return is denied, our team will be in touch with you via email.

For additional information visit our Return Policy page.

We are currently not able to process exchanges. The best way to do an exchange is to send your original item back to us for a refund and place a new order.

For more questions,  you can reach us at info@caroquilla.com

All mark-down items are Final Sale. Including but not limited to Black friday, cyber monday, labour day sales, and clearance section will not be deemed returnable.